Warranty

Warranty Policy

At Globber Scooters USA, we will proudly provide a warranty against manufacturer’s defects, for the original owner, for 30 days from date of purchase. Purchases must have been made from us directly. If you purchased from an authorized retailer, you must contact them for a warranty claim. You must be the original owner and able to provide proof of purchase (email receipt is fine) and provide at least two photos of your scooter; one of the damaged part and one of the complete scooter. Damage due to misuse, abuse, modification, regular wear and tear and shipping is excluded. Warranty does not cover wheel or headset bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use. Approved warranty claims will be repaired or replaced, at our discretion, at no cost to the customer. Globber Scotoers USA reserves the right to deny any warranty claim and will never issue credit or a cash refund.

 

How to Qualify for Warranty

You must be the original owner who purchased the product from Globber Scooters USA directly and able to provide proof of purchase. Product must be purchased 30 days prior to warranty claim. Product cannot be a prior warranty or exchange. You must be able to provide pictures of the defect. The defect cannot be caused by misuse, abuse, modification, normal wear and tear or shipping damages.

 

How to Request a Warranty

We know how much of a hassle warranties are and we want to get he or she back out riding ASAP! To expedite the warranty process, please send an email to info@globberscootersusa.com and include the information below:

  • Your name, address, phone number
  • GlobberScootersUSA Order #
  • 2 photos of product mentioned above
  • Brief description of the issue

If all info is included, we can usually address the issue in the first response back to you. Whether it be sending a replacement part, requesting the scooter be sent back to us for repair or sending out a new scooter. Globber Scooters USA will not be held liable for any defective items returned without proper authorization.

 

What to Expect with a Warranty

If you purchased from an Authorize Retailer, they may be able to fix the issue on the spot or will contact us if they have any questions. You may be asked to ship the defective item back to us and in that case, we are not responsible for the shipping charges. If you qualify for a repair or warranty, we will ship the product back to you at no additional charge. You will be notified if additional information/photos are needed.

In the event that you're asked to send product back, please send the product to the following address:

Globber Scooters
Attn Returns/Exchanges
3605 SE Division St
Portland, OR 97202
(877) 213- 8687

 

Please contact us with any questions or concerns:

(877) 213- 8687

Mon- Fri,  9am-5pm PST

info@globberscootersusa.com

 

 

 

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